Careers at Jerm

We are building the reference name for custom rugs in the Gulf. If you care about detail, design, and treating clients the way a luxury brand should, we want to hear from you.

The Role

You will own our client pipeline end to end. Jerm is growing fast, and this role exists so that every client receives the attention a luxury brand promises: no serious inquiry ever waits, every project is guided expertly from first message to close, and every order is tracked from deposit to doorstep. You are the operational engine behind a founder-led creative brand.

What You’ll Own

• First response to every inquiry (WhatsApp and Instagram) within 2 working hours
• Qualifying clients: space, dimensions, style direction, budget
• Advising clients on rug selection — recommending the right size, colors, and design style for their majlis, living room, or project, based on their space, furniture, and palette
• Preparing quotations and 50% deposit invoices using our pricing system
• Running our structured follow-up sequence until every lead closes or is properly closed-lost
• Order tracking: production milestones, client photo and video updates, shipping coordination across the GCC
• Coordinating production timelines with our workshop partners
• Keeping the pipeline accurate daily and presenting numbers in a weekly review with the founder
• Dispatching swatch and sample kits to qualified high-value leads

Who You Are

• Saudi national or KSA-based, native Khaleeji Arabic and professional English
• 2–4 years in luxury retail, interior design, furniture sales, or high-ticket client service
• Solid interior design knowledge: you can look at a client’s room photo, confidently guide them on rug size, color harmony, and style, and explain why
• Fluent with modern AI tools as part of how you work; Jerm runs on an AI-assisted workflow for design visualization and content, and you should be comfortable working with these tools daily and quick to learn new ones
• You answer fast, follow up without being asked, and never let a thread die
• Organized to the point of obsession: spreadsheets, WhatsApp Business, and written processes are your natural habitat
• Comfortable with high-value clients who expect five-star communication
• Bonus: CRM experience, Shopify familiarity, or a design-related degree or certification

Growth

Clear growth path: as Jerm expands into physical retail in Riyadh, this role is positioned to grow into Showroom Operations Lead.