Return and Exchange Policy

Return and Exchange Policy:

Experience worry-free returns with Jerm:

Returns:

• 14-Day Satisfaction Guarantee: Initiate a return within 14 days of delivery.
• Condition: Return rugs in original, unused condition with tags and packaging intact.
• Return Shipping: Free for all returns.

Exchanges:

• Defective or Damaged Items: Contact us within 7 days for a replacement or refund.
• Size or Design Exchange: Exchange within 14 days; customer covers return shipping.

How to Initiate:

Reach out to us via WhatsApp (+96879184189), email (contact@jermrugs.com), Instagram, or phone with your order details and reason for return/exchange.

Note: Custom-made rugs are non-returnable unless defective.

Questions? Contact us anytime. Your satisfaction is our priority.